FAQ's

Q: What is the story behind the name of the mé product line?

A: Green tea was first used for restorative and medicinal purposes over two thousand years ago by the Koreans. The mé line consists of many green tea products because of Dr. Hong’s knowledge of its rejuvenating effects. The name mé was then chosen to tie in both Dr. Hong’s heritage and the interesting facts of Korean history.

Q: Why is green tea an ingredient in most of the mé products?

A: It has been proven that antioxidants help to treat and prevent skin damage by counteracting the effects of free radicals before they cause any harm. With this knowledge, many of the mé products were formulated with green tea since it is a very potent and powerful antioxidant.

Q: What is unique about the mé sunscreens, aren’t all sunscreens basically the same?

A: The first step to better skin is the use of a good sunscreen or sun block. Our unique formula is rich in antioxidants to calm the skin and it provides a broad spectrum of UVA and UVB protection to prevent sun damage both chemically and physically. This is the best protection against sun damage and the signs of aging.

Q: I have extremely sensitive skin; can I still use the mé products?

A: Yes, recommended skin types are listed for each product. Some of the products that work best for sensitive skin are the Gly/Sal Cleanser and Pads, Green Tea Fortified Cleanser, and Green Tea Serum and Cream.

Q: What exactly is glycolic acid?

A: Glycolic acid is found in sugar cane and because of its small molecular size, it penetrates the skin easily. Glycolic acid helps to gently exfoliate the skin to remove any dead skin cells. With continued use, the appearance of fine lines fade away and clearer smoother skin is achieved. Also, glycolic acid acts as a high potency moisturizer by bringing water molecules from the environment into the skin, and by pulling water molecules from the lower levels of the skin to the dry, upper layers of the skin.

Q: How long does it take to see results?

A: The effects of a topical regimen usually takes two to three months to see maximum results, but when implemented into one’s daily routine, it can improve the skin enough to post pone the need for other skin therapies.

Q: After desired results are seen, can usage be discontinued?

A: Unless you would like your skin to go back to the way it was prior to using the mé products, it is recommended that use not be discontinued.

Q: What should I do if I develop a rash and/or bad reaction from using the mé products?

A: Stop usage immediately! If rash/reaction persists, call the office to speak with one of our medical assistants

Q: What forms of payment do you accept?

A: We accept MasterCard or Visa credit card payments

Q: When will my order be mailed out and how long before my order is received?

A: When you place an order, it usually ships the following business day (Our business days are Monday through Friday). You will receive your purchase based on which shipping method you chose. For example, if you place an order on a Friday and request overnight shipping, your order will be shipped out on Monday and you will receive it on Tuesday

Q: If I am unsatisfied with the mé products I purchased, can I return them?

A: We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you be unhappy for any reason, please mail the product(s) to us with a copy of your receipt (or a note with your name, phone #, email address, and order #) within 30 days of your purchase and based on your personal preference, we will promptly issue a full refund or offer an exchange for another product(s).